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The long TelstraClear outage

By Mauricio Freitas, in , posted: 22-Nov-2006 06:08

I understand things happen. But an ISP outage that lasts for 8 hours (and counting)?

TelstraClear exceeded its record this time. Last night during the Geekzone Weekly Chat we had a TesltraClear person between us. A shame he left minutes before my connection died at 8:46pm. Since then I have to thank Vodafone NZ for its service in the area I live.

I called the TelstraClear help desk and was greeted with a message saying something about a power outage causing Internet and cable TV outages in Kapiti, and thought this could be related.

However it's now 6:15am and the service is not back yet.

I am preparing myself to call TelstraClear and endure the 45 minutes wait, their endless requests to power cycle the cable modem (I've done this already multiple times without success) and at the end something like "We will have to send a technician".

If it is something like previous small outages, the service will be restored like magic and I will have to call again, wait 45 minutes and cancel the visit.

But it's not only me. There are other people reporting the same in this area.

Is this going to be the longest TelstraClear outage in Wellington in 2006? We still have another 6 weeks to go you know?

UPDATE: This connection came back between 7am and 8am - about 11 hours outage.

UPDATE: I have posted an update on an on-going discussion in our Geekzone Forums.





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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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