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Kudos to AdventNet

By Mauricio Freitas, in , posted: 27-Nov-2006 20:05

Some time ago I posted a series of entries in my blog about valuable tools for Microsoft Windows Server admins. One of the tools I praised back then was ManageEngine Applications Manager from AdventNet.

AppManager is not limited to Windows Server machines. It also works with Windows Server, Windows clients, Linux, and Unix machines.

Note that I am not a paying customer. I am using the free version of their software, which allows me to add up to 5 monitors. I use this to keep an eye on my local Windows Server and the remote server running Geekzone.

This web based tool provides the admin of a single or multiple servers a lot of information that would otherwise require many hours of work and hundreds of scripts to collate.


After upgrading my local server I decided to update the software from version 6 to version 7. It all went nicely, but I had to delete one server. And the problems started.

As soon as I tried to add the server back to the monitor the CPU would go to 100% and require me to reboot my server.

I logged a fault with AdventNet, and in a few days I received an e-mail asking for more information, and a debug program to trace the SNMP requests.

After a couple more days I got a phone call from AdventNet and we looked through more settings.

Today I received a second phone call, from 6pm through 8:10pm - that's more than two hours on an international phone call. Using WebEx their developers looked through the application database, tested the issues, applied a fix and put the application to work again.

How is this for an excellent support service for a customer using their free version?

I can only recommend their product and services now. By the way, AdventNet is the company behind the Zoho web-based office tools (think of word processing, presentation, collaboration, spreadsheet, CRM, project management).







Other related posts:
Windows 8 Mail app not hyperlinking emails
Are we seeing the death of Windows RT?
Windows 8 Consumer Preview






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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

I'm the Geekzone admin. On Geekzone we publish news, reviews and articles on technology topics. The site also has some busy forums.

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