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New users arriving on the Internets...

By Mauricio Freitas, in , posted: 18-Jun-2007 22:51

I think there must be a wave of new users arriving on the Internets. I say this because in the last few months I have received a series of disturbing e-mails, at least one a day, but sometimes more.

Those e-mails are disturbing because they show more people are using the tubes withouth really realising what it is and how it works.

Some people can't distinguish between Interent domains for example, and how they relate to companies. Here at Geekzone I receive e-mails that clearly should be directed to Vodafone New Zealand, Telecom New Zealand, and other companies:

[name removed] from Inglewood, New Zealand contacted Geekzone.

Notes: Please note new change of address
[address removed]
Please send account to this new address

[name removed] from Palmerston North, NZ contacted Geekzone.
Notes: My contract is No [removed]
I have had my cell phone stolen/go missing. I understand that the policy includes an insurance policy that covers this.

who do I see un PN to obtain a replacement?? Can you also send me a copy of the contract? I do not seem to hae one, noy sure but I cannot remember getting one.

Phone my father on 027 [removed] if you wish to discuss anything.

[name removed] from Upper Hutt, New Zealand contacted Geekzone.
Notes: your site tells me my password is incorrect.Cant get my emails.please sort it

[name removed] from Christchurch, NZ contacted Geekzone.
Notes: Slingshot webmail is crap!It is sooooooo slloooooow to do ANYTHING!!!!!!!! It takes a minute or
more to delete something or change a page!!!!! FRUSTRATING FRUSTRATING!!!! I used to use incredimail
which is way quicker and user friendly (Now there's a thought!) I was meant to change to outlook express but that doesn't bloody work at all. So I'm stuck with your crap site!!
I've had this problem for  a week and usually have to be on hole for an hr to ring through. NOT GOOD ENOUGH!!!!

[name removed] from AUCKLAND, NZ contacted Geekzone.
Notes: my account no [removed] mobile no [removed] for vodem. please note my change of address as follows.
[address removed] Papakura. Auckland.  Please acknowledge via email or post.

[name removed] from Auckland, New Zealand contacted Geekzone.
Notes: The above account has been disconnected - but account was paid on 11 May 2007 by Direct Credit.
This is a business phone and most important that it is reconnected immediately.   Please advise. cellphone # is 021 [number removed].

[name removed] from Auckland, NZ contacted Geekzone.
Notes: We have not received our Vodafone statement for May 07. This could delay payment.DPGT

[company name removed] from Auckland, New Zealand contacted Geekzone.
Notes: Would a customer services representative phone our land line on 09 [number removed] to organise a cancellation of part of our account no: [account removed].
[name removed]

[name removed] Group Limited from Wellington, NZ contacted Geekzone.
Notes: Could someone please contact me on my mobile phone number.  Sarah [name removed] was our accounts person who has now left.  I have been trying for over a months now to make contact with someone but keep being fobbed off, even when going into Thorndon Quay office I was told no one was available. 
I have a problem that needs to be sorted and quite frankly am sick of chasing you guys round for some very simple answers.

[name] from auckland, nz contacted Geekzone.
Notes: please disconect  my dial up connection .my customer number is [removed].
invoice no. [removed] .thank u for service.

Notes: Hi.My name is [name removed].
[full address removed]
PH. [mobile phone removed]
Email [email address removed]
I ordered a phone 19/05/07.Can you tell me if you recieved this order and when will it arrive?
Order No.[removed]
Code 010444.
Samsung Z400V-Black.
I paid by BNZ Visa.
$99.00 incl. Gst & delivery.
I recieved an Email confirming this order 19/05/07,but nothing since.

Mrs CJ [name removed] from Wellington, NZ contacted Geekzone.
Notes: I want to speak to someone at Vodafone about a billing error and it is impossible to get a real person.  Could you please get someone to contact me ASAP.  I do not want my service restricted as threatened by Vodafone text received today 29/05/07.

Thank you

I read somewhere that many people "browse by Google", basically ignoring the address bar in their browsers, and going directly to The Google, entering a company name in the search box, visiting the first result (or any result on that page). I think this is what happens when people contact me with some requests:

This is an interesting phenomenon, because it started happening more and more since October 2006, when broadband prices dropped and this kind of service became more accessible in the country.

Another possibility is that people are simply sick of trying to talk to their service providers. It looks like they can't get through Vodafone or Telecom's call centre, the stores are of no help and so on. In this case these e-mails also show the current status of customer services in New Zealand.

Google AdWords Business Pages has just been introduced in New Zealand, providing a free webpage for businesses that place advert through Google AdWords, but don't have a web site yet. As Lance Wiggs wrote when commenting on this service:

Of course if you are a business without a webpage, you may not even know what google is… and you certainly wouldn’t be reading this or Geekzone, where I found the report.

Exactly my point. Providing the technology is great, but we need to make it easy for people to understand and use it.

Rod Drury is fighting the right fight for a better broadband infrastructure in New Zealand. But shouldn't we be also thinking about helping whoever is going to be using this?

Other related posts:
Geekzone data analytics with Power BI
Now with more fibre
Unlimited is not unlimited: Vodafone cable going gigabit

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Mauricio Freitas
New Zealand

I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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