Vodafone billing systems still with problems after the pit stop
I received my second Vodafone bill for the period after the pit stop and with it came a surprise:
But then I found out Vodafone do not have a record of my payment, even five days after the payment was made.
When I called them last week I was told there was no record of my payment and the CSR asked me for my bank account number so someone in the accounts team can look for this transaction. It's really strange, because I shouldn't need to provide this information - I mean, a simple query on their database surely would show a payment of $140.48 on that specific date, with my Vodafone account number in the reference code field, without the need of such personal information.
At the time the CSR also "added a note to the account, so people know there's a payment in process and don't cut if off".
Now it is Monday morning and I can see the payment finaly made through, although with the wrong date (23 June) instead of the correct payment date. Also the payment only showed up today in their on-line system, but with a date after the actual payment was made. I hope the system is a bit smarter this time and don't put me in the "defaults" list.
I am not alone complaining about problems with Vodafone's new system.
What is really annoying is their message just on top of my incorrect "overdue notice":
Good news! We've completed the upgrade of our systems. Vodafone balance, billing and account services are now back to normal.
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Comment by sean, on 5-Nov-2007 18:02
I can beat this. I made the mistake of signing up to Vodafone's VMS mobile internet plan. Did not realise they charged obscene rates for casual use and ran up a bill of over $266. Called, cancelled the account and have not used the card since. This month received a bill of close to $1000 dollars for use of the VMS internet which I have not used since paying the last bill. Suffice to say told them to get lost. They are currently "checking". My advice, stay away from Voda-ripoff.
Comment by johnathan, on 12-Nov-2007 21:37
I have just gone from 7years on pre paid to a you choose 60 plan. Since, i have not been able to obtain my free minutes remaining without actually talking to someone there.
I have had discrepancies with being billed for toll free calls and best mate calls under my free minutes. Ive been told the difference would be credited to me and to just pay the standard $39.95 but the difference still shows up on my account.
Ring them up and ask and no one knows whats going on. "Someone will call you in 3 days" Well thats no use, my billing period runs out then...
They're about to lose me and i will not recomend them to ANYONE.
Comment by g murray, on 11-Nov-2009 05:19
I have only recently signed up with vodafone in new zealand. I was using pre-pay but found with only minimal usage I was using at least 20 dollars credit per 4 days, so I changed to a plan. I stupidly believed them and did no research myself. They told me I would pay no more than $79 per month as long as I limited my calls to non-vodafone numbers, which I did. I have just received my first bill, $347.75!!!!! Please help, what can I do????
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Comment by alasta, on 25-Jun-2007 11:08
Are you sure you didn't make a typo when you entered your account number into the reference field on the direct credit? Unfortunately direct credit payments with inaccurate and incomplete remittance information tend to cause big headaches for accounts receivable staff.
It's strange that you were asked to provide your bank account number though as this would have been of no use to the accounts team in tracing the payment. Perhaps the CSR was unfamiliar with accounts receivable processes and decided on the spot that obtaining this information was a sensible thing to do.