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Samsung worldwide warranty is not...

By Mauricio Freitas, in , posted: 4-Mar-2008 14:25

A friend of mine spent some hard earned cash buying a Samsung Q1 UMPC. He bought it in th U.S., with a standard worldwide warranty.

The only problem is that Samsung doesn't seem to understand "worldwide" more than some ISPs understand "unlimited".

The device has developed a (now) well known problem which causes the touchcreen to stop working around the edges. This is a manufacturing fault that requires replacing the LCD/touchscreen or the device.

So he contacted the support at Samsung New Zealand, who flatly rejected the request saying Samsung New Zealand can't service the worldwide warranty, suggesting he should send the unit to the U.S.

He visited the Samsung U.S. webiste, which apparently allows you to lodge worldwide warranty claims - except that its "worldwide" is only the 50 U.S. states.

He then contacted an Australian reseller, who can only service the units they sell themselves.

How is that for a "bait and switch", Samsung?




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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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