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The Intel Hell

By Mauricio Freitas, in , posted: 24-Apr-2008 09:01

On a not so shameless copycat of "Dell Hell", I introduce "Intel Hell". This is how I call when you contact Intel's customer support, reports a problem (1, 2) that only occurs on their Intel 945GM chipset - and they tell to contact the manufacturer.

You then point out to the support person that this problem is occurring across a series of different boards from a variety of manufacturers, so it would be better if Intel could update their reference drivers (which work well and even include Windows Vista EVR support). And they reply with this:


Thank you for contacting Intel(R) Technical Support.

We appreciate your feedback on this matter. We will make sure your comment reaches the proper department for future consideration.

Thank you for taking the time to communicate this issue to us.


This reply basically it means "sorry, I don't think we will be doing anything, and if this problem really annoys you then just get another computer with a decent chipset. Preferably not one of ours".

Shame on you Intel, leaving your customers behind like this...




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Mauricio Freitas
Wellington
New Zealand


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