A fix for Windows Update install crashes on Windows 7 Beta
By Mauricio Freitas, in
Windows, posted: 26-Jan-2009 07:57
There have been reports of some Windows 7 beta testers experiencing installation errors with Windows Update and third party applications like Java and Flash (crashes of Explorer and MSI-based installers).
This may be an issue related to the Customer Experience Improvement Program client (CEIP also known as SQM). If you are experiencing this try the fix outlined below. Any machine that’s currently not affected by this problem does not need this fix, nor will future installations or upgrades.
What happened? Microsoft deployed a configuration change which exposed this problem. The following instructions will remove those changes (registry keys) to prevent further CEIP related crashes.
1.Select and copy the following to your clipboard:
reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f
2.Click on "Start", then "All Programs", then "Accessories"
3.Right click on "Command Prompt", then click on "Run as administrator"
4.In the UAC prompt, verify that the program’s name is "Windows Command Processor" and then click "Yes"
5.Right click on the "Administrator: Command Prompt" window’s black area, then select "Paste"
6.Press "Enter", you should see “The operation completed successfully”.
7.If you see “ERROR: Access is denied”, please make sure you followed Step 3.
8.Close the "Administrator: Command Prompt window"
Other related posts:
Windows 7 and Windows 2008 R2 Service Pack 1 on Technet, MSDN now
Register for .Net Code Camp Wellington now
Windows Vista Service Pack 2 and Windows Server 2008 Service Pack 2 available now
This may be an issue related to the Customer Experience Improvement Program client (CEIP also known as SQM). If you are experiencing this try the fix outlined below. Any machine that’s currently not affected by this problem does not need this fix, nor will future installations or upgrades.
What happened? Microsoft deployed a configuration change which exposed this problem. The following instructions will remove those changes (registry keys) to prevent further CEIP related crashes.
1.Select and copy the following to your clipboard:
reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f
2.Click on "Start", then "All Programs", then "Accessories"
3.Right click on "Command Prompt", then click on "Run as administrator"
4.In the UAC prompt, verify that the program’s name is "Windows Command Processor" and then click "Yes"
5.Right click on the "Administrator: Command Prompt" window’s black area, then select "Paste"
6.Press "Enter", you should see “The operation completed successfully”.
7.If you see “ERROR: Access is denied”, please make sure you followed Step 3.
8.Close the "Administrator: Command Prompt window"
Other related posts:
Windows 7 and Windows 2008 R2 Service Pack 1 on Technet, MSDN now
Register for .Net Code Camp Wellington now
Windows Vista Service Pack 2 and Windows Server 2008 Service Pack 2 available now
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Comment by Ib, on 8-Feb-2009 22:47
I have exactly the same problem. Very annoying.
Can't find a fix.
Comment by patrick, on 7-Apr-2009 20:52
When it says "Right click on "Command Prompt", then click on "Run as administrator" I right clicked but there is no "Run as administrator" option ? There is a run with parameters or a run as..what do I do next ? Thanks
Patrick
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Comment by geneven, on 26-Jan-2009 15:00
I have a crash that this doesn't fix. After an automatic update from Microsoft, I have been crashing every time I enter Windows 7 in about five minutes or less. I had time to enter the remedy you listed above and it didn't work.
I tried logging in as administrator and that didn't make any difference either -- I can guarantee that I will crash soon, but never immediately. I will never last, say 10 minutes.
I am dual booting Linux, and in Linux I am not crashing.
Too bad, I like Windows 7. I am going to try to figure out how to get rid of the most recent updates and see if that helps.
(I'm typing this message from Granule, a Linux variant of PCLOS I just installed yesterday. It's pretty cool...