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A fix for Windows Update install crashes on Windows 7 Beta

By Mauricio Freitas, in , posted: 26-Jan-2009 07:57

There have been reports of some Windows 7 beta testers experiencing installation errors with Windows Update and third party applications like Java and Flash (crashes of Explorer and MSI-based installers).

This may be an issue related to the Customer Experience Improvement Program client (CEIP also known as SQM). If you are experiencing this try the fix outlined below. Any machine that’s currently not affected by this problem does not need this fix, nor will future installations or upgrades.

What happened? Microsoft deployed a configuration change which exposed this problem. The following instructions will remove those changes (registry keys) to prevent further CEIP related crashes. 

1.Select and copy the following to your clipboard:

reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f

2.Click on "Start", then "All Programs", then "Accessories"

3.Right click on "Command Prompt", then click on "Run as administrator"

4.In the UAC prompt, verify that the program’s name is "Windows Command Processor" and then click "Yes"

5.Right click on the "Administrator: Command Prompt" window’s black area, then select "Paste"

6.Press "Enter", you should see “The operation completed successfully”.

7.If you see “ERROR: Access is denied”, please make sure you followed Step 3. 

8.Close the "Administrator: Command Prompt window"

Other related posts:
Windows 8 Mail app not hyperlinking emails
Are we seeing the death of Windows RT?
Windows 8 Consumer Preview






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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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