Companies fail to deal with technology: telephone numbers and voicemail

I just had a laugh now when I read Ari's tweet about his experience with Post Haste, a New Zealand courier company:



Yes, I just called their local offices on a Sunday evening to listen myself and their voicemail recorded greeting say "You called us outside our office hours. To book an emergency courier call 025 ...".

For those who don't keep pace with this moving world of telecommunications, 025 is the non-geographical prefix used by Telecom New Zealand for their old TDMA network. This means there used to be a mobile network in New Zealand that used the 025 prefix.

Telecom shutdown the 025 network 31 March 2007 6pm. This was more than two years ago.

Like Ari I wonder how many emergency courier jobs Post Haste missed in those two and a half years of voice mail redirecting their customers to a non-existant number. I also wonder if no one in the company ever thought of looking for a reason in dropped jobs at weekends and week nights...

But they are not alone. I see lots of vans driving around town with old 025 numbers still printer on the sides. Those people who need jobs now more than ever are losing for not updating something as simple as a number on the side panel of their van...

This is how low tech people can be.





Other related posts:
A few quiet yarns
Microsoft Imagine Cup 2012: Call for mentors
Case Study Challenge (ecentre Massey University)