Companies fail to deal with technology: telephone numbers and voicemail
Yes, I just called their local offices on a Sunday evening to listen myself and their voicemail recorded greeting say "You called us outside our office hours. To book an emergency courier call 025 ...".
For those who don't keep pace with this moving world of telecommunications, 025 is the non-geographical prefix used by Telecom New Zealand for their old TDMA network. This means there used to be a mobile network in New Zealand that used the 025 prefix.
Telecom shutdown the 025 network 31 March 2007 6pm. This was more than two years ago.
Like Ari I wonder how many emergency courier jobs Post Haste missed in those two and a half years of voice mail redirecting their customers to a non-existant number. I also wonder if no one in the company ever thought of looking for a reason in dropped jobs at weekends and week nights...
But they are not alone. I see lots of vans driving around town with old 025 numbers still printer on the sides. Those people who need jobs now more than ever are losing for not updating something as simple as a number on the side panel of their van...
This is how low tech people can be.
Other related posts:
Microsoft Imagine Cup 2012: Call for mentors
Case Study Challenge (ecentre Massey University)
IT Rockstar 2011 is on - register now...
Comment by manhinli, on 12-Jul-2009 18:07
Thank goodness my parents don't use Post Haste! 
Comment by johnr, on 12-Jul-2009 22:13
There is a van that drives around pukekohe that has a 025 number on the doors
Comment by kent, on 13-Jul-2009 08:19
Can 025's be number ported? If so, it may even be a Vodafone phone. :)
Comment by pageweon, on 13-Jul-2009 09:09
the o25 network was pre portin i belileve
Comment by David Preece, on 15-Jul-2009 14:35
How's this the client's fault? Would it really hurt telecom all that much to leave the routing for the 025 numbers live? Would it have been *that* expensive to provide an "025 redirection" phone number or even web page?
But no, that would be considerate towards their customers who are now expected ... by sneering geeks no less ... to get someone to repaint the sides of thousands of vans, hundreds of shop fronts, and change all those damn voicemail messages.
This is how appallingly inconsiderate geeks and the tech industry can be. Perhaps time for a change of attitude?
Add a comment
Please note: comments that are inappropriate or promotional in nature will be deleted.
E-mail addresses are not displayed, but you must enter a valid e-mail address to confirm your comments.
Comment by manhinli, on 12-Jul-2009 18:01
Is the 025 number still active though?
Didn't Telecom allow people to keep their old numbers and still use them on the current CDMA network? Or was that only a short term service?