Sometimes I feel some of my tweets should come into a blog post. 140 characters are not long enough but also some topics don't deserve more than a few words.
Will keep this short: "I feel there's a complete lack of innovation in New Zealand companies."
There, that was the tweet I felt bad about today. To expand on that, specifically on telecommunications, what I see around is a bunch of dinosaurs ready to kill their customers and eat them - just getting closer to their own extinction. And we don't have any new companies to replace them.
New Zealand telcos live in the land of "let's charge as much as we can because we can, even though the services we provide lack quality in all levels."
I lost (the little) faith I had in this specific segment. Up until last year I thought Telecom New Zealand could do it. But now I know they tried but can't. TelstraClear seems to want everything for nothing and leaves customers in the dark - cable services haven't seen a decent upgrade for ages, they keep pushing their home entertainment options to next month, they don't communicate with customers about their problems, and so on. Vodafone seems to be plagued with customer services problems, which I am told we will always be solved by projects that never end. And they also seem to hold the keys that would allow us access to some interesting technologies that never arrive here (Amazon Kindle anyone?)
Only yesterday I was talking to Bill Benett about companies. I don't believe large companies are here to provide bad services and/or products. They don't select people to work there based on the evil they can commit. But New Zealand companies don't seem to get their act right. They seem to be infected with inaction and slow movements. What's going on? I don't see New Zealand companies, and telcos in particular, innovating. We will be behind for years to come. What do you think?
UPDATE: I will change the question... Instead, are there inspiring New Zealand companies out there?
UPDATE: Interesting article by Rob O'Neill on Computerworld: "When the status quo blocks innovation". Note the reference to TelstraClear.
UPDATE: I decided to list a few "good guys" in another post here.
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