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What I expect from a hosting provider

By Mauricio Freitas, in , posted: 20-Jul-2006 18:05

C'mon guys. You can do better than this... I am talking about ICONZ, the company hosting Geekzone.

I have just made a payment to ICONZ, on a bill I really don't think is fair. I am not going to delve into the technical details on why and how.

But what's not fair is their "customer service". I asked my "account manager" about this invoice as soon as it arrived, 14 days before the due date.

He didn't return my calls, my voice mails, my e-mails. It took him 12 days to answer my questions, with basically a "talk to the boss".

Which I did, but with not much results. Except for the first e-mail received from her (which was just a foward of the e-mail I had already received from the account manager), I did not receive a reply to my questions, all very pertinent to the case in point.

We are talking about a NZ$6700 invoice here. It is not like John Doe asking about his hobby site. And this is not an old accumulated account. It is a single month bill.

I would expect a lot more consideration from a provider when dealing with a customer paying a bill this size. Actually any customer, regardless of size.









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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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