PlanHQ is an on-line business plan software, but the team also work with web site design, usability, etc. The team behind it includes Tim Norton (whom I've met a few times including at the Kiwi Foo Camp) and Natalie Ferguson. Also, Rod Drury (of Xero fame) is the company's Chairman.
That's why I get so excited when I see support for Windows Vista rolling out of the door - such as the new, fresh Vodafone vodem drivers for the new operating system.
Vodafone New Zealand promised the drivers for Windows Vista a while ago, and these are now officially available through select stores, while Vodafone sorts out download pages, etc. In the meantime, if you are in New Zealand and you must have it now then post a comment here or contact me and we will arrange for someone at Vodafone New Zealand to get in touch.
UPDATE: I've sent an email with a download link to whoever asked for it. Just be sure to read the instructions. The update must be made from a Windows XP machine, not Windows Vista (go figure!). Vodafone stores should now have this update available. Do not call the customer services because apparently they have no idea what this is about.
I was alerted to this by a post in our forums, plus an article in the newspaper. I decided to put my ear on the ground and listen for more information. I also asked the parts about the rumours. This is the comment from Vodafone New Zealand:
Commercial Development Manager Tom Chignell says: "TelstraClear is one of many channels we use that sell our services for us, and it's not our practice to comment on business matters between ourselves and our distribution channels.
"Vodafone is committed to an ongoing commercial relationship with TelstraClear.
"We have a variety of mutually beneficial dealings with TelstraClear. As well as acting as a channel for our mobile services, we work cooperatively on the TCF on a range of issues from number portability to llu [Local Loop Unbundling]. We interconnect a huge amount of traffic with them, and we are working very cooperatively with them on the NAD (number administration deed)."
I haven't received a reply from TelstraClear, yet.
But what I've heard from two different sources is alarming. Alarming because it shows how TelstraClear lost the plot: it just happens that TelstraClear was only reselling the Vodafone product (mobile connections). But here comes the catch: the customer base belongs to Vodafone, not TelstraClear.
So even though Vodafone did not provide direct support to customers calling them (in case of need (as I saw reported in our Geekzone forums before), the customers actually belonged to Vodafone.
Of course Vodafone may, or may not, realise how many deals (mainly in the government sector) TelstraClear brought to them. And it looks like they are not afraid of scratching this relationship.
The story leaked to newspapers from TesltraClear's customers since neither company will confirm or deny the stories.
I've just read Seth Godin's post "Just because they say it" and it reflects pretty much what we see in the New Zealand telecommunications market in general:
I get more complaints about the bad customer service provided by cell phone companies than just about any other sort of organization.
We're waiting for the bait and switch, for the service to fade out, to be stuck, once again with a company that doesn't care. It might very well be that this time it's different.
The challenge to a marketer that chooses to enter a market with a miserable history of customer abuse is obvious: you can claim to be better, to be unevil, benevolent even, but people just aren't prepared to believe you. It doesn't fit the consumer's worldview. So, you could be the honest politician or the quality contractor or the direct marketer with no fine print and no spam, but you better be prepared to prove it over and over before we believe you.
Actually we have to consider that it is part of human nature to complain when things are wrong, but you read very little when things are right.
I can't complain about either Vodafone New Zealand or Telecom New Zealand really. I use both as my mobile communications providers and never had a problem.
For my fixed communications I use TelstraClear. They have superb cable modem service, way ahead of the DSL provided in the rest of the country by Telecom New Zealand. But wait time of 45 minutes when calling the help desk... That's the problem. Lucky I only had to do that a couple of times last year - none so far in 2007.
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Knowing that Telecom New Zealand currently sells the Sierra Wireless Aircard 595, I would guess the new USB modem will be the Sierra Wireless Aircard 595u:
The Sierra Wireless Aircard 595 is the only 3G card that works ok with a Windows Vista 64 bit installation. The Vodafone equivalent is the Novatel produtc,, but there are no drivers for 64 bit yet (and the useless Novatel support doesn't reply to queries on their site).
Strangely the list does not include the HTC Universal, the 3G-enabled, mini laptop replacement flagship device, top of the line, also known as QTEK 9090 or i-mate Jasjar.
The device is certainly not new, launched back in September 2005. But seeing that it's listed as available from some mobile operators and since this is a business device I would expect to see an update available for it. You can currently find a HTC Universal from Vodafone New Zealand at NZ$1999 (US$ 1500).
The device is more than capable, with fast CPU and ample keyboard for a good messaging experience. And the VGA screen is second to none.
Of course we still haven't heard from the other distributors carrying the HTC Universal in their product line (Dopod, Grundig, i-mate, O2, Orange, SFR, T-Mobile, Vodafone), but since the manufacturer themselves are not going to offer an upgrade path for this device, I guess we won't be seeing one soon.
Again it happens. Even though devices are very capable, users ended up investing a small fortune on something that won't be updated. I know, there are work involved, retro fitting drivers, updating radio stack, etc... But again, it's a really expensive device!
You can find more on "Why can't I upgrade my Windows Mobile device" in an old post in the Windows Mobile team blog.
You can apply to be a Windows Home Server beta tester now.
I've heard from Bill Gates himself how important is the 64 bit push into the desktop... But Microsoft is still working around this.
The Windows Home Server is a great concept - and you can tweak lots. Power Users will notice that WHS can run almost everything you'd run on a SBS box. Be careful though and read the documentation. Some programs are known to break the new special file management system in place. This new system is really cool and allows almost transparent management of storage on your server. For lots of more information, check the Windows Home Server blog.
NewsChannel4 has learned of a massive system failure affecting all blackberry users in the western hemisphere.
The RIM Company, which stands for Research In Motion, developed blackberry technology and said its infrastructure failed around 8 p.m. Tuesday and has been down ever since.
E-mails are not being pushed to portable blackberry devices.
Officials with RIM said they are trying to reset the system and told NewsChannel4 that they are concerned that the backlog of data, which will rush through when it comes back on line, could cause a bigger problem.
17 April 8pm (EDT) would be 18 April 12 noon in (NZ). I wonder if this affected New Zealand or Australia. I will be contacting Vodafone New Zealand (or they can comment here) to find out more.