Many thanks to our readers who posted questions - and many thanks to these CEOs for taking the time to answer us.
I am working on some other CEOs to be up to the challenge soon.
Here it is, the correct one: AMD Tech Day 2008 Summary.
The good stuff? Their cabin manager now comes around the Air New Zealand Koru Lounges before boarding for international flights, introduces him/herself and even come back later to take us to the plane.
The bad stuff? Their loyalty program actually is everything but about loyalty.
For example I had a ticket Auckland - Los Angeles - Wellington. The electronic ticket was issued in Premium Economy but I used some of my upgrades to use the business class. Great stuff, all worked well so far.
Once I landed in Los Angeles I took another flight to Austin and back. The flight back from Austin to Los Angeles was with US Airways, a Star Alliance partner. As such I entered my Air New Zealand Airpoints number to claim some points. What a mistake!
You see, even though these tickets were not issued by Air New Zealand and not even in the same booking, Air New Zealand automatically reverted the 130 points I earned for each of the long haul flights and credited me with less points.
They say that if any Star Alliance flight is taken during 30 days of my Air New Zealand flights and if they decide these Star Alliance flights are part of my original journey, they will give me less points - less points on a full fare Air New Zealand ticket issued in separate!
Now the kick in my low area: Air New Zealand reduced the points by more than the Star Alliance points they gave me for the other flights. Which means these points will make it harder for me to keep my Gold status or go down to Silver status.
This, with the fact that cheaper domestic fares receive zero points is just another example of how Air New Zealand wants to destroy loyalty.
What a shame.
Just the summary for now, I am uploading some pictures when I am back in New Zealand. Some very interesting information about upcoming mobile platforms from AMD...
UPDATE: The link is now pointing to the correct page.
Then I found out Telecom had its own SIM cards for people to use with any unlocked GSM handset while overseas, instead of the more limited CMDA models available and I thought "why not then?"
Why not indeed. Before leaving home I inserted the Telecom SIM card in one of the i-mate Ultimate Windows Mobile devices I have here because those are quad-band GSM, EDGE and HSDPA devices. I also configured the data connection following the advice in this discussion.
And everything worked as expected - which means a great experience after all.
I turned the phone on in the LAX airport and almost instantly I had a connection to T-Mobile's EDGE service. Data roaming worked without a hitch, with my e-mails flowing to the device, quickly. My Twitter updates worked both via Fring as well as Internet Explorer mobile and everyone is happy.
Of course I could just as well get the Samsung CDMA Worldmode (which is both a GSM and CDMA device in one) and use it but it would be GPRS roaming only - and with the wrong GSM band for some places.
In all, with the right handset, Telecom has done really well. Good job. Now to use a T-Mobile Hotspot here at the airport, because that is still the cheapest option around here for mobile data.
Telecom is to outsource a contract to reshape its retail business to Indian company Tech Mahindra, a creation of British Telecom
Now I don't mind outsource of some functions. But how can Telecom New Zealand be sure their new provider knows what are the needs and requirements of the average kiwi consumer?
Until recently U.S. operators didn't offer an mobile data plan on prepay - forcing us to use the super very heavily expensive data roaming options from both Vodafone and Telecom New Zealand if a cheaper option such as Wi-Fi wasn't available.
Just so that you have an idea, Vodafone charges $10 per megabyte you use while in the U.S. if you are connected through AT&T or $30 per megabyte if connected to T-Mobile. Telecom New Zealand charges $12 per megabyte.
This is an absurd amount of money per megabyte and simply makes it almost impossibe for small companies to use mobile data as an effective business tool while overseas.
At last now you can get a data plan on prepay through AT&T. For US$19.99 a month you can buy the "MEdiaNet Unlimited" pack and even have it charged to your prepay balance. This is a 30-day unlimited Internet access through EDGE or 3G to their data services.
A couple of years ago I was attending the CES in Las Vegas and arrived in the city about 11pm. Not having Internet on the apartments and not wanting to go out hunting for Wi-Fi I used my (then) Vodafone SIM to access e-mai. That evening cost me about $600. Next morning I found out th McDonald's downstairs had Wi-Fi at US$1.95 per hour.
New Zealand companies would have to be dumb to give money away to mobile operators when a local SIM card option is available with unlimited data.
At least locally the operators are moving to a more acceptable price plan, with the latest Vodafone casual data rate and Telecom's free data with certain mobile handsets.
Research company Epitiro - which just released its first report on the state of New Zealand broadband (and discussed here on Geekzone) - is running a beta test of isposure, an interesting measuring tool that allows users to measure their Internet service, compare with other people's results in the same ISP, plan or region and even rate their ISPs in different aspects such as reliablity, customer services, perceived speed and value for money.
The service runs as a small application in your Windows-based PC, measuring different aspects of your connection at different times of the day when the connection is idle.
From their FAQ:
As an isposure user, you can access free, personalized reports on the isposure.com website from your Windows PC. (Sorry, we don't have a Mac compatible service yet). Compare the recent performance of your connection with the average performance of other local ISPs.
You may find that you could get a faster connection with another ISP. You may also find that you can get a lower cost connection with similar actual performance. Or for just a little more each month, you may be able to dramatically improve your service.
By registering some basic details about the area in which you live, isposure can show you reports comparing your connection to those of other users in your local area, city or region.
isposure is provided free to you. We provide performance data to Epitiro Technologies - the independent Global Broadband Performance Authority and the developers of the isposure application. They in turn analyse the output and provide the resulting performance reports to Broadband ISPs who are prepared to pay for the information. This information is exclusively limited to performance data and does not, and will never, contain any private information about users.
I am running it now and got some surprising results. You can download isposure now.
I will post an update with the answer as soon as receive them.
This week we have another telco CEO available for Q&A. Cecil Alexander, CEO, WorldxChange will answer questions you post in our forum.
It will be the same style: you post the questions in the forums, I will select ten or more questions and forward to Cecil.
This is part of a series of "You interview the CEOs" opportunities I am bringing to our users. Keep an eye here or in our Geekzone forums - more to come!