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TelstraClear: great marketing move

By Mauricio Freitas, in , posted: 19-Dec-2006 11:45

For a few months people have been discussing in our TelstraClear forum on Geekzone about network performance, mainly for those connected to the higher speed (10 Mbps) broadband plans.

We have received comments from TelstraClear pointing to a high contention rate, but also indicating this is known and being worked - mainly the replacement of some hardware to provide a lower number of users per point.

Just today I got this e-mail from TelstraClear:


Dear Customer,

Over the past year we have had staggering growth in broadband customer numbers on our Wellington InHome network. The rate of growth has exceeded even our most optimistic views of how popular our High Speed Internet services would become.

As a result of this growth, some Wellington and Kapiti customers on our 10 Mbps plans are receiving speeds that are lower than what we believe is acceptable.

We are working to implement new equipment that will address this issue, but this will not be resolved for all customers until late February.

To make up for this, we will automatically credit your account with $20 each month until the new equipment is installed. Until then you'll still get the same amount of traffic and your email won't be affected.


Thank you for your understanding - and thanks again for being a TelstraClear customer.

All the best for the holiday season.

The team at TelstraClear



As Juha suggested in the ongoing discussion, TelstraClear "gets the inaugural Geekzone Award for Best Public Relations Move".

Well done!




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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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