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DHL delay

By Mauricio Freitas, in , posted: 28-Dec-2006 16:56

Hmmm. One of the laptops everyone is talking about is not here yet. Almost:


DHL: Welcome to DHL Express, how may I help you?
Me: Hi, I am expecting a parcel coming from the US but it shows as on-hold, could you please check why?
DHL: Oh, it arrived without a manifest. Do you have the invoice?
Me: No, sorry, this is sent from another company, not mine.
DHL: Well, we have to find the box in the warehouse to grab a copy of the invoice. This may take a few more days.
Me: No chance of this being delivered tomorrow then?
DHL: No, sorry, we have to find the paper and send through customs then release to the courier for delivery.
Me: Hmmm, today is Thursday and with New Year this will be delivered next Thursday then?
DHL: If we find the box.
Me: Ok, so the box has been in New Zealand for three days but you don't have it?
DHL: We have to find the box to get the invoice and send through customs. Sorry for the delay.
Me: Riiiight... Thanks.


Well, I doubt DHL people reads blogs (I never heard of any DHL blogger or alike), but here it is. Three days in a bonded warehouse and they can't find a box!





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Mauricio Freitas
Wellington
New Zealand


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