My window to the world

DHL delay still on...

By Mauricio Freitas, in , posted: 4-Jan-2007 09:21

It's unbelievable. "DHL Express Service" are certainly words that could not be in the same sentence, at least in this case.

A shipment sent out from the U.S. on the 22nd December has been here in New Zealand since the 26th and waiting for customs to clear it.

I called DHL every morning to be told a different story. "Our broker in Wellington is on holiday until next week" (really, so no one in New Zealand's capital is receiving parcels coming from overseas?), or "The shipment came unmanifested, our fault, but we asked for the papers to be faxed already", through "The sender did not provide us with documents, we have called them to ask for those", and other lame excuses.


The fact is that something I needed here before my trip to Las Vegas is not going to arrive. And the DHL service people are not helping at all. They provide mixed information, wrong information and all sorts of excuses.

Is there anyone reading this that can actually reach for someone clued up at DHL New Zealand?

Note that until now I had never had a problem or reason to complain about DHL services, and always used them for my courier needs. But I think I will simply have to shift to FedEx or some other alternative.

UPDATE: manage to get the sender to contact DHL in the U.S., and as expected, it was all clear. So the problem is here. I called DHL again and this time someone actually found out more about this, including the fact import duties are paid, and this is all that needed to be known. They are now sending this to a broker for release from customs - but if I want this before I go to Las Vegas I have to go and collect from their warehouse. No delivery...







Other related posts:
2Cheap Cars discussion
Things coming up fast: new job at Intergen, Microsoft TechEd 2013
Man fiction page






comments powered by Disqus

freitasm's profile

Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

I'm the Geekzone admin. On Geekzone we publish news, reviews and articles on technology topics. The site also has some busy forums. Also worth visiting is TravelTalk NZ, a community for travelers!

Subscribe now to my blog RSS feed or the Geekzone RSS feed.

If you want to contact me, please use this page or email me freitasm@geekzone.co.nz. Note this email is not for technical support. I don't give technical support. You can use our Geekzone Forums for community discussions on technical issues.

Here's is my full disclosure post.

A couple of blog posts you should read:


Social networks presence

View Mauricio Freitas's profile on LinkedIn


My Blog by tags...

Blog...
Entrepreneurship...
Media...
Personal...
State of Browsers...
Technology...
Viral Marketing...
Web Performance Optimization...
Windows...
Windows Phone...

Other recent posts in my blog

Google crawling Geekzone HTTPS...
Geekzone gone full HTTPS...
Microsoft Ignite New Zealand, ...
If the headlines indicate the ...
Geekzone data analytics with P...
State of browsers Geekzone Mar...
2Cheap Cars discussion...
Now with more fibre...
Unlimited is not unlimited: Vo...
How bad is Vodafone cable at t...

New posts on Geekzone