There is no question though about its design. The phone looks really nice, and the details and black finish are beautiful. The "pearl" is easy to use for scrolling and clicking, but I didn't like the SureType keyboard that much.
Everyone loves the BlackBerry because of its e-mail capabilities, and that's where I think it has really performed badly.
First I wanted to install the BES (BlackBerry Enterprise Server), which is now free for one licensed user, with up to 15 users per server (the additional licenses are not too costly). But after reviewing the 28 page installation manual I decided not to mess with my Exchange Server, which is running perfectly well, thanks... Instead I decided to use IMAP.
IMAP simply is not good with the BlackBerry solution. The way it works it will only synchronise the Inbox, and since I have server rules moving incoming e-mails to different folders, I lost the ability to see those messages. Then whatever I read on the BlackBerry wasn't marked as read on the server. Neither deletion synchronised between the device and the IMAP server. I couldn't move messages from the Inbox to any other folder, and other problems.
In summary, the e-mail functionality was completely broken for me. There was no way to organise my constant flow of messages with that e-mail client and (lack of) synchronisation.
So, I guess the BES experience could be better, but if folder support is not there, then I will pass... I would just want a BlackBerry Pearl design with a Windows Mobile engine and Exchange Server MSFP under the hood.
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