Of course the spokesperson said this was a policy only for large sums of money, and should not be applied to a single operation of such small amount and would investigate.
Here's a good reason to stay away from a bank that invest so much in advertising, but forget to train their people in common sense... The thing is that I simply dislike bad customer service, and I tend not to return to places that can't provide a good experience.
This is from the same bank who brought us pago.co.nz (I can't even bother to link to it), with all its security flaws.
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