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Telecom New Zealand backpedals and remove un-capped broadband plan Go Large

By Mauricio Freitas, in , posted: 22-Feb-2007 09:57

Well, after months of complaints from people who couldn't even consistently browse websites or download e-mails, Telecom New Zealand has removed their Go Large plan.

The Go Large plan was supposed to be a non-cap, max speed DSL plan, with managed bandwidth.

Managed bandwidth, you ask? What is this? Well, when the plan started Telecom New Zealand told everyone that all P2P (peer-to-peer), NNTP (usenet newsgroups) and FTP (File Transfer Protocol) traffic would be "managed", that is throttled so that the bandwidth consumption wouldn't affect users in other (capped) plans, or even web browsing and e-mail traffic.

Now Telecom cancelled the plan and wrote this on their web site:

An error on our part has meant that since 8 December the process to manage traffic on the GO LARGE plan has been different to what was originally intended and communicated to customers. This may have affected the experience some customers had on this plan.

We are currently communicating this message via email or letter to customers who have been on the GO LARGE Plan between 8 December 2006 and the end of February 2007.

As acknowledgement of this error we will be crediting customers for the monthly GO LARGE plan charges for the applicable time they have been on this service between 8 December 2006 and the end of February 2007.



Wow! Look at the revised Traffic Management:


What type of Internet usage is likely to be affected by traffic management on the Go Large plan?
All of your traffic including web surfing, email, downloading, streaming, file sharing or gaming will be managed. This is to try to ensure our network performs as effectively and efficiently as possible for the majority of our customers.

When does traffic management apply on the Go Large plan?
Traffic management will be applied to the Go Large plan 24 hours a day. It will be more noticeable during times of network congestion or at peak times when it is applied more vigorously. Generally, peak times are likely to occur between 4pm and midnight each day.

Although traffic management is an effective way of managing congestion, it won't remove it from our network or the internet entirely. During busy periods, there are still heaps of people surfing the web, downloading and emailing, so you are still likely to see some reduced speeds at these times.



In other words, from at least early December Telecom had problems and couldn't make the difference between web browsing, gaming or P2P traffic, affecting the experience for everyone on its Go Large plan.

All while their CSRs kept saying "there's nothing wrong" to irate customers who could barely use the service.

For some time, the advice in our Geekzone forums to users on Go Large was to either change plans or change ISP. This was the most viable alternative and always gave good results. Shame Telecom couldn't see under their noses.

What a fiasco Telecom New Zealand. Who's at fault? Management, Call Centre or your network engineers?






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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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