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Novatel Merlin card and Windows Vista

By Mauricio Freitas, in , posted: 23-Feb-2007 11:15

A friend commented on my previous post about the Sierra Wireless Aircard 595 CDMA EVDO card working on Windows Vista. At the end of the post I bash Novatel and their lack of 64 bit drivers for their Merlin XU870 HSDPA card.

He agreed to let me post his comments publicly:

Until Vista 64 bit becomes the mainstream OS for most people, I don't think it's right to dismiss the Merlin card because it doesn't have drivers for it yet. Not even Microsoft is plugging Vista 64 at this stage, so I don't see any point in being a hardliner over it.

Otherwise you end up sounding like a FOSS troll who refuses to touch anything that doesn't run on a certain Linux distro or contains a firmware BLOB with proprietary code (just as an example).


Fair enough comments, and I agree entirely. I am probably the only person I know around my inner geek circle (including the coffee group and user groups), running Windows Vista 64 bit. And so far almost all devices I use have 64 bit signed drivers, including a very old Epson C45 inkjet printer, but excluding the Disc Stakka, and Windows Mobile devices (I can't use them as a modem via USB because of lack of drivers).

The reason why I am on top of Novatel though is because they have a support option on their website, where one can log a question, and wait for a reply. Guess what? Novatel support is crap, and after two weeks I didn't get a reply to my question. Then I updated the question with a follow up and after four weeks I still didn't had a reply.

I know they got the questions because I received an e-mail with a case number, and if I click the link it's visible with all dates and times. Why their support people (are there any?) won't reply to a question is simply beyond me.

Not it's not like I am asking something out of the blue. In fact I do have a Merlin XU870 card here, so I am asking a legitimate question.

So, yes, I am not giving it a hard time because of not having drivers, but because they have sub-standard support services.





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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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