Reading comments posted on Tony Hughes's Geekzone Blog, I see some people believe companies do not have to reply to e-mails. For example, this is Bert's opinion on the comments:
I too hate it when companies don't reply to e-mails, but on the other hand: why should they?
I'm listed in the phonebook. Does that mean that everybody should call me?
As an owner of a company I get many letters from people who seek a job. Although I think it's great they actively trying to get a job, I don't have the time to answer those letters. Should I, just because I publish my address?
I also publish my e-mail address so potentional customers can reach me. The number of e-mails I get that are not of interest for me is minimal, so I can answer those too. But the moment answering those e-mails takes to much time, I will probably only answer a selection too.
Ok, this is Bert's take on this case, but in my view companies that are "selling" their product should have the dignity of at least reply to valid inquiries (of course excluding the clearly stupid questions), mainly if these are directed to the media relations department, through their "Contact Us" page.
Come on, why they would call it a "Contact Us" page, and post the link in the media relations page if they have no intention of replying?
Example of companies who have a contact link in the PR page and never replied: the Orange UK; ZVUE Handheld; Slingmedia (ok, this one replied, but only after I found a VP's e-mail address on his personal blog).
Example of local (Australia, NZ) people that even after receiving an e-mail from the USA office (which I received a copy of) asking them to help us with reviews never came back: d-link, frogpad.
So, really, do they deserve to appear in any page if they can't be bothered replying to e-mails?
Some of the companies even replied to me saying "Sorry, you are based in New Zealand and we don't do business there".
Hello! These are the days when where I am located has no influence on a trusted relationship created with the readers: our readers are everywhere. 50% of people reading Geekzone are based in the USA, 35% in New Zealand. Bummer, if a .co.nz TLD makes a difference. I could just as well have a .COM TLD and still be based whatever I wanted to be, even enjoying a year-long stay in some Pacific Island (guess what? New Zealand is a Pacific Island).
On the other hand some companies contact us for reviews. But as soon as they find out they have to actually send a product, every communication goes silent. What's that? Do these companies think we will publish a review of their products based on the PDF catalogue and a couple of pictures, without actually using their products? Oh my, they are probably used to some low-life publications then...
I still think some companies don't get it.
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