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Acer support website

By Mauricio Freitas, in , posted: 5-Apr-2007 18:42

I am looking for  an updated driver for my Acer Ferrari 5000 SD card reader. The Acer website is a mess, there's no way to contact support and one downloading is coming down at 2 kilobytes per second on my 10Mbps connection - while I can download from other sites at 1 megabyte/second.

I need to contact the Acer support to track down the Windows Vista ReadyBoost problems I've seen on this laptop. So far I tested three different SD cards, all high speed and none worked well. It comes down to the SD card reader drivers not returning from a hibernation or sleep state. This obviously requires Acer to fix the drivers for Windows Vista. But how confirm this?

The page entitled "Download Acer drivers, BIOS and applications for Windows Vista" does not have any download link. You actually need to visit a page in our country and try to find your way around. I found this page with Acer drivers for Windows Vista, but some drivers provided through Microsoft's automatic update are newer than the ones provided by Acer.

I've managed to submit a support request now. Let's see how long before getting a reply (I hope it's not like Novatel, who never replied to any of my queries about Windows Vista drivers for their HSDPA cards).


UPDATE: More than ten days and no answer from Acer. I can only say their support is non-existent, even though this is their flagship and most expensive laptop model. Shame on you, Acer.




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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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