I was alerted to this by a post in our forums, plus an article in the newspaper. I decided to put my ear on the ground and listen for more information. I also asked the parts about the rumours. This is the comment from Vodafone New Zealand:
Commercial Development Manager Tom Chignell says: "TelstraClear is one of many channels we use that sell our services for us, and it's not our practice to comment on business matters between ourselves and our distribution channels.
"Vodafone is committed to an ongoing commercial relationship with TelstraClear.
"We have a variety of mutually beneficial dealings with TelstraClear. As well as acting as a channel for our mobile services, we work cooperatively on the TCF on a range of issues from number portability to llu [Local Loop Unbundling]. We interconnect a huge amount of traffic with them, and we are working very cooperatively with them on the NAD (number administration deed)."
I haven't received a reply from TelstraClear, yet.
But what I've heard from two different sources is alarming. Alarming because it shows how TelstraClear lost the plot: it just happens that TelstraClear was only reselling the Vodafone product (mobile connections). But here comes the catch: the customer base belongs to Vodafone, not TelstraClear.
So even though Vodafone did not provide direct support to customers calling them (in case of need (as I saw reported in our Geekzone forums before), the customers actually belonged to Vodafone.
Of course Vodafone may, or may not, realise how many deals (mainly in the government sector) TelstraClear brought to them. And it looks like they are not afraid of scratching this relationship.
The story leaked to newspapers from TesltraClear's customers since neither company will confirm or deny the stories.
Other related posts:
Microsoft Ignite New Zealand, Microsoft Surface Studio
Geekzone data analytics with Power BI
Now with more fibre
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