There are important differences between selecting phones as a business handheld and choosing a consumer device. Most consumers need only basic phone and messaging functionality; everything else is just frosting on the cake. Not so for business users. CIOs and their staff depend on smartphones to stay connected; in some cases, mobile devices keep their companies up and running. Depending on the organization, specific features beyond phone calls and e-mail are a necessary part of business.
Even when CIOs are willing to upgrade their architecture or buy new hardware, it pays to know the implications of launching a new device across the enterprise. Some devices don't support corporate e-mail services without specific mail servers. Some are designed to function with specific servers, so they work better with one than another.
If you're researching corporate smartphone deployment, the first thing you should do is assess the organization's needs, and thus create a sort of informal criteria for selecting a phone. Purchasing business phones without a clear idea of how the company will use them is like hosting a dinner party and offering only chopsticks as utensils, even though you're unsure if the main dish will be a porterhouse steak, fried chicken or sushi.
Second, assess your current IT architecture to identify the mail servers your organization uses (and the version thereof), as well as corporate mail clients, firewalls and other existing systems that may be affected by a smartphone deployment.
The comparison includes Research In Motion's BlackBerry Pearl 8100, Nokia's E62, Palm's Treo 750, and T-Mobile's Dash, through the eyes of four IT executives: Paul Roche, Network Services CIO; Stephen Ramsey, principal with Brulant; Hugh Scott, Direct Energy VP of IS; and Stacey Morrison, an aerospace industry deputy CIO.
So it's real world thing guys... And the results?
... if we had to vote with our own checkbooks for a business-class smartphone, the Treo 750 is our winner, with the Nokia E62 just a notch behind. Typing functionality, voice quality and Web features are arguably a smartphone's most important features. For us, what sets the Treo 750 apart from the others are its touch screen and stylus, high voice quality and 3G capabilities.
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