People complain about not being able to cancel services, change account settings and more importantly, they complain about the apparent "preference" Vodafone gives to Prepay users when offering specials not available to On Account users.
Some time ago we published a Q&A with Vodafone New Zealand CEO Russell Stanners, but the answers did not clarify much on this aspect.
It seems Vodafone New Zealand is now changing their billing systems, and has declared a pit-stop. I haven't seem any advertising on TV, but they have a webpage with information on this transition. And you better be prepared: there are lots of things you won't be able to do during the transition period.
For example you won't be able get an accurate account balance. According to Vodafone New Zealand, you’ll still be able to access your account balance, bundle balance and data details but during the changeover period these will not be up to date.
This includes information you gather by calling their customer services, using SMS or even on-line. Their recommendation? check your account before 17 May and then monitor your usage during the changeover period. Mind you, call detail information (eg, Vodafone to Vodafone calls, off-peak and on-peak calling, etc.) will be unavailable during the changeover period.
So be careful there. Any dispute is going to be your word against their word. Not good, uh?
You also will be unable to change your existing Vodafone plan, or add/remove/change Add-Ons to your plan or talkZone group during a smaller period.
Vodafone says they are even unable to activate/deactivate roaming during this time.
But more importantly, new connections connections can be added to your account but there will be delays in doing this.
Still according to the site, there are some changes to your account that you won’t be able to make on-line via ‘Manage Your Account’ (MYA) during this period. After this time, there will be a 5-day turnaround period for some changes via MYA.
The periods covered are from 17 May throgh end of June... A long time and I expect to see even more disgruntled customers...
Make sure you read the information about this transition period.
Other related posts:
Microsoft Ignite New Zealand, Microsoft Surface Studio
Geekzone data analytics with Power BI
Now with more fibre
comments powered by Disqus