Please be reassured that customers will not be billed, via direct debit or otherwise, for the fault yesterday with the usage meter.
We are sending an e-mail out to all customers affected within the next 24 hours explaining the issue we had with the usage e-mail, reassuring them that they won't be billed for this and apologising for any inconvenience.
This is the official communication and I can only assume this is how it will happen.
The issue affected almost everyone using the cable modem service - there were cases of people going home to turn the modem off, fearing their connections were hacked and someone was using it to distribute software or download content over their wireless routers. A long discussion is evolving in our Geekzone forums.
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