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Some tips for the Telecom broadband support outsource to Manila

By Mauricio Freitas, in , posted: 11-Jul-2007 07:45

Lance has posted ten tips for Telecom's outsourcing to Manila and these are the highlights in my view:


Sixth, pay those operators well so that you get high quality staff and so that turnover is low. If you are seeking to squeeze on prices then you’ll have predictable results.

Seventh: Invest a fortune in expertise into the systems that the operators will use. Don’t use the guys Ferrit used to build the systems.

Tenth: Make your sucky sucky broadband work properly so that we don’t have to call in the first place, and we are happier if we do have to.



Go read the full list over Lance's blog. Oh, yes, you reader from Telecom can read it too...



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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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