Originally a "wireless" ISP providing users with Internet access through WCDMA TDD-based technology, they moved into the wireline DSL broadband some time ago, when they bought Quicksilver Internet, an established, but small, ISP.
Anyway, back to the problem on hand, it seems Woosh have been providing less than stellar services for their users on unlimited plans. This seems to be affecting people on an old plan providing unlimited traffic.
It sounds like the old "unleashed" problem we saw happening at Xtra that generated so many discussions, and at the end a publick apology from Telecom New zealand. To refresh your memory, the Xtra plan had no caps, but they were heavily shaping traffic. Unfortunately their implementation was so wrong that they were actually slowing down any and all traffic on those "unleashed" plans.
Some of the Woosh users now are thinking the ISP started doing the same, but only for the "unlimited" plans.
Today I received an e-mail from Woosh's Retention Manager Tracy Facer, and we arranged a conference call for 4pm... Stay tunned as we find out more on what's going on.
As soon as I have their comments I will update this post and post a reply in the ongoing discussion.
UPDATE: I have posted the results of our conference call in the discussion.
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