The good stuff? Their cabin manager now comes around the Air New Zealand Koru Lounges before boarding for international flights, introduces him/herself and even come back later to take us to the plane.
The bad stuff? Their loyalty program actually is everything but about loyalty.
For example I had a ticket Auckland - Los Angeles - Wellington. The electronic ticket was issued in Premium Economy but I used some of my upgrades to use the business class. Great stuff, all worked well so far.
Once I landed in Los Angeles I took another flight to Austin and back. The flight back from Austin to Los Angeles was with US Airways, a Star Alliance partner. As such I entered my Air New Zealand Airpoints number to claim some points. What a mistake!
You see, even though these tickets were not issued by Air New Zealand and not even in the same booking, Air New Zealand automatically reverted the 130 points I earned for each of the long haul flights and credited me with less points.
They say that if any Star Alliance flight is taken during 30 days of my Air New Zealand flights and if they decide these Star Alliance flights are part of my original journey, they will give me less points - less points on a full fare Air New Zealand ticket issued in separate!
Now the kick in my low area: Air New Zealand reduced the points by more than the Star Alliance points they gave me for the other flights. Which means these points will make it harder for me to keep my Gold status or go down to Silver status.
This, with the fact that cheaper domestic fares receive zero points is just another example of how Air New Zealand wants to destroy loyalty.
What a shame.
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