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Cancel the Bubble FAIL alert: good response from all involved

By Mauricio Freitas, in , posted: 8-Aug-2008 08:44

Well, look at this. I've posted yesterday about some problems with my Flickr PRO account (courtesy of the Premium Services offered by Telecom to its Xtra customers).

The response was great. First friends posted here and in the Geekzone forums about their own account status. I also got some of their status through Twitter.

It seemed it was a single incident - so your accounts should be safe.

I contacted Telecom Help Desk via e-mail and received a reply in less than 45 minutes - very good if you ask me. The answer wasn't quite what I expected though, so I had to contact Flickr directly.

At the same time someone in the Telecom team escalated the issue to the Yahoo! Flickr team.

Sometime this morning my account was reprovisioned with the correct PRO status, while some time later Tara from the Yahoo! Flickr team contacted me to say all was in working order. Tara even posted in our Geekzone forums to confirm this.

Seriously, when the account problem showed up I thought this would be a black hole - having to deal with a third party help desk, account issues, etc. But it all worked well, in a really fast way.

Overall great work from Telecom and the Yahoo! team - and in what I think it's great time.





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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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