For me the day started with an interesting session led by Brenda, who guided us through discussions on open source mobile platforms. At some point an interesting idea came from the participants: why not create a non-prod enviroment for people that are interested in playing with new mobile technologies to do it safely on a sandbox?
The idea is not as crazy as it sounds - and got lots of support from the audience.
I led one of the following sessions, talking about community feedback - how does Telecom capture feedback, and how does the company respond to it. This include public and internal processes, on-line community participation.
The third session was a very interesting discussion about the missing bits on the network - what people think should be there to better serve the community, developers - and ultimately their customers. And the first thing was "love". All you need is love!... Seriously though the discussion touched on lots of technical topics, processes and ideas.
I then attended the "Listen to me" session - all about Telecom employees participating in social media: what to do, what to expect, how to behave, who does it, all things related to establishing a successful employee presence on the Internet.
Other related posts:
A few quiet yarns
Microsoft Imagine Cup 2012: Call for mentors
Case Study Challenge (ecentre Massey University)
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