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Is TelstraClear sitting on its YouTube problem?

By Mauricio Freitas, in , posted: 15-Dec-2009 18:42

If you are a TelstraClear customer and try to watch to watch a YouTube video clip these days you will likely see the following routine: buffer five seconds, play three seconds, ad nauseam.
Using some "techniques" that work with other ISPs which cache YouTube content locally won't help - refreshing the page on your browser for example won't get a "local" version from your ISP, since TelstraClear doesn't seem to offer this kind of service.
This has been happening for about a month now, and it seems to affect both cable modem and DSL customers. I have seen reports of this on Geekzone (1, 2) and from people following me on Twitter who confirmed the same affecting them.
I've heard a rumour that TelstraClear is investigating this, but no official confirmation was received. I've tried contacting TelstraClear's spokesperson via email, but received no reply.
It seems only YouTube is being affected, and overall I am quite happy with how other services perform on TelstraClear's network (in my case the cable modem service).
Don't worry visiting their status page. This issue is not recognised by the company. And calling their help desk will get through someone that will imply the problem is on your side (and just forcing the customer to move away).

UPDATE: the official TelstraClear response to this issue is "We intend to speak with Google to try and improve the experience of our customers since their move to more HD content."

That's it. No problem acknowledgement, no explanation.



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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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