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TelstraClear fail to communicate with customers, again (and under DDoS by the way)

By Mauricio Freitas, in , posted: 27-May-2010 10:20

It's incredible but TelstraClear does it again. Looking at their status page I see this:

TelstraClear: now is good!

But right now many sites such as Bing.com and Xero.com (both distributed through Akamai), plus Amazon AWS and others are unreachable through TelstraClear's network. Why would that be? TelstraClear tells me everything is fine!

Wait a minute... Look at the events pages at Xtreme Networks and you can read:

"TelstraClear DoS Attacks
Date: 26 May 10 16:13 - 27 May 10 00:00
Affected services: Cable, CityLink, Wireless, DSL, Hosted, E-Mail

Over the last week TelstraClear has been the target of DoS attacks coming out of the Asia region which in turn, affects all TelstraClear international traffic. When we become aware that an attack has commenced we are dropping our TelstraClear international BGP advertisements which forces all international traffic (after BGP advertisement propagation) through our Telecom international circuit. TelstraClear are keeping us up to date regarding mitigating the effects."

Why is it so hard for TelstraClear to come clean and provide information to its customers? 

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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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