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Google Apps ate her emails...

By Mauricio Freitas, in , posted: 26-Aug-2010 11:04

Although I use Microsoft BPOS myself (after realising the fail in Google mobile sync technologies last year), my relatives' small business have their email hosted with Google Apps Premiere.

The reason we used Google apps Premiere for their email is that we could use the Google Apps Outlook Sync for Microsoft Outlook. After all we don't want to impact their small organsation, and keep things running as before, right? For them that meant keep using Microsoft Outlook and Google Apps Outlook Sync for Microsoft Outlook indeed provided for that.

All was going well for the first year, I say. Quick and easy. But then they decided to go on a travel and instead of taking their large laptop, they decided on a HP Mini. Installed  Outlook and Google Apps Outlook Sync for Microsoft Outlook on that and off they went.

Last weekend we all went to Napier for a sad family event. They took the HP Mini with them. On Saturday evening we started the laptop, opened Microsoft Outlook, to be told by Google Apps Outlook Sync for Microsoft Outlook that it needed to re-sync.

Now, the options were re-sync, or overwrite the contents on the laptop. And over mobile data "overwrite the contents on the laptop" seemed overkill. We are talking about a gigabyte or so over mobile, which is not exactly cheap.

So we opted for re-sync. And it worked for about an hour on that...

On Monday, she found out all emails from May through July were gone from the main laptop. They were also gone from the Google Apps Mail web-based application.

May was the last time the HP Mini was used, and since then only their large laptop. Last weekend "re-sync" seems to have assumed any missing emails were not actually "missing" but "deleted" and proceeded to remove from the server. They are not even in the Deleted folder. They are gone. Three full months of emails gone. Like that...

It seems Google doesn't quite work well when synchronising two devices and the same account in the cloud.

Someone is not happy, which makes me unhappy. And someone is being advised to move to a hosted Exchange solution, possibly the same Microsoft BPOS I use now.

Google, this was the second strike.



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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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