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New Zealand Post, Postcodes and Courier Companies

By Mauricio Freitas, in , posted: 15-Jul-2006 09:23

Well, I tried hard to find a contact form on NZ Post's website to submit a feedback. You see, I wasn't going to post about this here, but since I can't tell them what's the problem with their new Postcode system, I have to use this little soapbox.

Yes, NZ Post does have a support system, but I want to give feedback, not create an account and trouble ticket on those escalation systems everyone seems to be using now - incuding Air New Zealand, Nikon, etc. I think they are all supplied by the same company.

Anyway, back to the problem at hand (even though not having contact information on their site for feedback is a problem).

We here at Geekzone receive many parcels coming from overseas, with new gadgets and toys to test.

While the new NZ Post Postcode system seems to be a great step into the ease of sorting mail in the country (which no doubt was probably overloaded by the Trademe success story) it seems like even DHL, NZ Post's partner in the courier business, doesn't know about it.

Someone tried to send us a box with some new hardware, just to be advised by DHL in Singapore that "this address is unreachable in New Zealand". Oh, c'mon we are not outside civilisation. Actually, it's just a five minute walk to a rather large NZ Post Shop. And I receive DHL and Fedex parcels every second day here.

But, as soon as I gave them an old, now invalid Poscode - all was clear. The address and suburb was the same, but the person was happy to delivery to this Postcode.

DHL, please fix your systems, load up the new codes, quickly.

NZ Post, fix your systems, make sure your partners are as quick to adopt new technologies and procedures as the public is. Have you guys there thought notifying DHL of the changes? Because the clients are already using the new Postcodes!



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Mauricio Freitas
Wellington
New Zealand


I live in New Zealand and my interests include mobile devices, good books, movies and food of course! 

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