With all this talk about "social media" and "be part of the conversation" I see some New Zealand companies still don't "get it". Instead of providing crappy services, or even still make their services better by listening to feedback provided by their (ex) customers they instead decide to go and threat with a defamation lawsuit anyone who dares point out their low quality services.
Worse still, it's a company dealing in the online world. I can't even mention their name here otherwise I might get sued too.
This is the problem with defamation laws in New Zealand... Even if you are posting about something with accurate facts you still risk getting sued.
Unbelievable. These people should go read the Cluetrain Manifesto, even if ten years too late.
What we suspected for some time is real: TiVo sales in New Zealand are disappointing. The New Zealand Herald reports industry sources saying only 2,000 TiVo units were sold in New Zealand since launch, about five months ago. Hybrid TV, the local distributor, of course says this figure is not accurate but won't disclose the real numbers. At launch Hybrid TV planned to sell 120,000 TiVo within five years in New Zealand.
Compare this to Sky TV, which added about 6,700 new subscribers per month for the six months to December 2009. That includes having to pay a subscribption for the services, which are free with TiVo.
Now let's see the problems:
TiVo is only available through Telecom New Zealand stores. People don't buy TV sets or content boxes at Telecom stores - there needs to be a shift of tectonic proportions for this to happen. People go there to buy phones. Until Hybrid TV sells TiVo through HB Hi-Fi, Dick Smith, Noel Leemings, Harvey Normam there will be no chance for them.
Then TiVo offers Caspa, a legal movie download service. The service gives users unmetered download of purchased content. At 1.2GB for a two hour movie the unmetered download is a great idea. But it is only available if you use Telecom New Zealand as your ISP. Hybrid TV should offer Caspa to anyone and everyone. It will use 1.2GB of one's Internet connection to download a movie. Live with it. I do this all the time with Apple iTunes. If they can offer unmetered through Telecom New Zealand, fine. But don't limit consumers to that only ISP.
Next is the lack of Prime and Maori TV EPG. I don't blame Hybrid TV too much on that, it might be the people on the other side playing dead. I mean if I don't see Prime on my EPG I don't watch Prime. As easy as that.
Then comes support. From what read on Geekzone people have very bad experience with their support being inexperienced or not having answers. I can't attest to that, since I never had to use their support.
Lastly their desktop application. What an absolute piece of software (PoS). I have a TiVo review unit here, and I couldn't get any of my own content from my desktop or Windows Home Server into TiVo - either too slow to copy or not copied at all to the box. Worst user experience ever.
The TiVo experience on the TV is quite nice and I am sure users would quickly get used to that. But the whole package is broken and until Hybrid TV fixes these things TiVo won't be a third option between Sky and myFreeview|HD.
UPDATE Another thing that's wrong with TiVo in New Zealand: just read the comments below and you will see someone who doesn't know if TiVo is HD or not, and if it's DVB-T (Terrestrial) or DVB-S (Satellite). A lot of people probably thinks TiVo is a service on its own right, without realising it requires Freeview|HD coverage.
UPDATE July 2010: The Caspa On Demand service is no longer exclusive to Telecom New Zealand subscribers and can now be accessed by all users. Telecom New Zealand remains the only unmetered ISP partner though.
[ ] Apple iPhone
[ ] Symbian
[ ] Windows Mobile
[ ] Windows Phone 7
[ ] Palm Web OS
[ ] Maemo
- Windows Mobile is on its way out and nothing will really turn it around anymore;
- I haven't personally played with Windows Phone 7 but I don't like anything I've seen so far - Microsoft needs to give us a good surprise because my hopes are low;
- By the end of the year Symbian is going to power low end smartphones, or very high end feature phones;
- Palm is going to die very soon;
- Maemo gives me the impression of being is a good platform, from the little I've been playing with in the last few days - but lack of software will be a problem. MeeGo (Nokia and Intel) should get a lot of attention from the companies behind the effort (Nokia and Intel) but it will take some time to happen;
- Android is where things will be hot, but the fragmentation worries me - the platform may end up going the way of Windows Mobile with so many different models.
What do you see in the future for smart handsets? What platform you think will go up or down, and why?
Earlier this week I went to Sydney to attend the Nokia Forum Developer Conference 2010, invited by Nokia Australia/New Zealand. I have to say it was my first event with Nokia and it was interesting to see 300 developers discussing the current state and future of Nokia's smartphone strategy.
Present at the event were Emile Baak, Managing Director Nokia Australia and New Zealand, Purnina Kochikar, Vice Pesident Forum Nokia and Developer Community, Jan Ole Suhr, Founder of Mobileways.de and developer of Twitter client Gravitiy for Symbian.
Being a developer conference the push was obviously about creating content and applications that get the customers to enjoy their devices - and buy those little bits of magic called software and content. Nokia says there are more than 1 million downloads every day from their Ovi software store, which is now available in 180 countries, with integrated mobile operator billing in partnership with 60 operators.
It is obvious Nokia is pushing the QT application and UI framework, seeing it's cross platform (Symbian, Maemo, desktop) which would allow developers to scale their efforts even more. The company also said their main commitments are "increase total addressable market", "commit to open source", "combine mobile and web technologies" and "lower entry barrier to developers".
Jan explained how a one man company created one of the most used Symbian software these days, #5 in the top apps in Australia. He recommended developers try their software in different handset models to get the real "feel" - which is interesting because Nokia gave one N97 Mini to a lucky developer, when I thought they should have distributed those to everyone in the room, like Google did at MWC with their Google Nexus One.
Nokia gave some numbers too. For example in the last quarter Symbian represented 44% of smartphone shipments in the world, with BlackBerry behind at 20%, Apple iPhone in third with 12.8%, Android with 7.2%, Windows Mobile 7.2% and then the rest - which I guess is Palm and other Linux-based smartphones we never hear of.
But really, the question in the back of my mind is "will Symbian turn into a entry level smartphone OS, or will it be sold as a upmarket feature phone OS?". Only time - and Nokia's efforts will tell. Nokia counts more than one million daily downloads from their online application store, but how many more people have no idea their phones are actually "smart"?
Here is an update from Nokia on this: "We have multiple platforms to serve different purposes and address different markets. Symbian is more successful than ever in bringing smartphones to the masses: it has more than 40 per cent of the global smartphone market. Symbian is our choice for smartphones and we in fact see it deploying even more widely as the technology required to run it trickles down through the portfolio."
The Nokia Forum is running the Calling All Innovators competition, now in its third year. Prizes are US$30,000 for 1st spot, US$15,000 for second and US$5,000 to third - this is for each of the four categories. So far there are 27 Australian entries and six New Zealand entries.
In the afternoon Nokia hosted a press event to introduce the press to a couple of things. First was the MeeGo initiative with Intel announced last month, that will see joint efforts from these companies to develop a product based on both Maemo and Moblin platforms. And then the Nokia N900 Maemo 5 smartphone/tablet computer release for Australia, which will see the device available in stores soon. There isn't a release date for New Zealand yet though.
Nokia couldn't say which operators would carry the device, but seeing the Nokia N900 is a 900/2100MHz 3G device it won't work on Telstra NextG network. And it won't work on Telecom New Zealand XT network either. This is a bummer because everyone at the press event received a loaner Nokia N900 and I mainly use Telecom XT. I am using the loaner device here in New Zealand with a 2degrees SIM card, and it works really well on that network.
Which also brings us to the "review" side of the thing. I got the device on Tuesday, and Nokia confirmed I have it for a couple of weeks. I can say though so far that it's a very clever device, fast and had quite some fun using it - installing new applications, finding some features, etc. It worked flawlessly with my Microsoft BPOS Exchange account and in a matter of minutes I had my emails, contacts, calendar all synchronised over-the-air.
Because I haven't had that much time with it yet, I suggest you read what other Geekzone users are talking about it - a few people in our community bought the Nokia N900 as soon as it was released in Europe and the U.S. a couple of months ago so there are some knowledge on how it works, what to expect, etc. Check this very good Nokia N900 review, and follow the discussion in our Nokia N900 users thread. I will post my own review later.
Now for the "facepalm" moment... Some "journalist" present at the press event commented after seeing the Nokia N900 is a combined touchscreen and slider device: "You [Nokia] have no presence in the smartphone market at all. It's been proven by Apple that people want touchscreen devices, so why do you enter the smartphone market with this device?"
This is a screenshot of his website today (click for a larger version):
Notice on the right hand sidebar a "tag cloud" with the most discussed topics on that site. Now let's look behind the scenes on the code used to create that "tag cloud":
Oh, look... If the topic is "ISP Filtering" then the Hon. Stephen Conroy doesn't want you to know about it. You can still click on any tag though, go to the search page and enter the term "ISP Filtering" to find the content you want, but obviously there shouldn't be any hint that such a topic exists.
Now you understand why I think we shouldn't have a national Internet filter in New Zealand. You don't know for sure if any future government would change the rules behind the scenes.
(By the way, I hope using the website as an example don't put me on a "persona non grata" list in Australia...)
Those posts were very personal and abusive, including names of employees and some very sick comments.
However Twitter support failed to recognise this as a threat and replied with a canned response to those who submitted a support ticket:
What a Twitter #fail. I just hope Telecom New Zealand notify the police, and spend some of its lawyers' time to pursue this further.
Shame on you Twitter.
UPDATE: After some review, the appropriate Twitter team decided to remove that account. Thanks to all involved, and Twitter for reviewing it.
Folks, there's someone on Twitter who doesn't know better and is currently on a harassment campaign against Telecom employees.
The tweets are of a personal nature (including comments on female employees and of a sexual nature), highly NSFW.
While I firmly support people criticising a company, I think it's wrong to make it personal and go on employees and their personal lives. I also think it's wrong to make it behind anonymous comments.
If you are a Twitter user, could you please visit http://twitter.com/deadcaseyjohnsn and click the REPORT SPAM link?
Note I am not giving a link here because that page doesn't need Google juice. Also note all tweets are highly NSFW - even the mild ones.
TUANZ blog post of the day says "Impound Reynold's Passport", and Ernie asks the government to retain Telecom New Zealand CEO Paul Reynold's in the country.
IANAL, but aside from the fact that no legitimate government would ever keep a foreign citizen's passport with no legal grounds and a judicial order issued on the breach of some law, the headline is sensationalist at best.
But then Ernie continues "Reynolds' handling of the crisis this week has been magnificent. He's fronted this issue at every step. He's been direct and honest. He's shown very genuine empathy in talking about the inconvenience, distress and cost the issues have imposed on customers. He hasn't ducked the questions - he's answered, fully and from the heart, every time."
Yes, I agree with that sentence. But that headline asking the government to retain someone in the country - the equivalent of arresting someone - without legal proceedings?
Seriously? As I said, a sensationalist headline. When I read it on my RSS reader I thought "surely not"? I understand it's more of a "he's doing a good job, keep him here" and not a "XT is fubar, keep him here"...
It sounds too good to be true, right?
First you have to realise that 028 is not a free number (I have blanked out the rest of their 028 number). So while you might get a "free" call to some country, you still have to pay the call to their access number. New Zealand 028 numbers are charged like mobile phone calls, so they are not cheap.
In these cases it might actually be cheaper to simply call the international number from your mobile. Unless you too have an 028 number, supplied by 2talk. Calls from 028 numbers to other 028 numbers are free - this is the best case scenario.
As pointed out by Steve in the comments, here is the catch: the company can carry very cheap calls to international destinations, but instead of offering a free access number in New Zealand, it offers a 028 number, which is charged at mobile rates - so they make money on the difference.
As I said, it might be cheaper to just use your mobile to call those international destinations instead.