The Anti Counterfeiting Trade Agreement (ACTA) is being negotiated internationally by some nations, including New Zealand, and it affects everyone's lives in many countries, including New Zealand, Australia, the U.S, Mexico and E.U.
This is what the InternetNZ distributed to its members and I recommend you read the InternetNZ ACTA submission:
ACTA seeks to impose a raft of enforcement measures which have the potential to further erode citizens’ fair-use rights in respect of digital copyrighted material.
For instance, a global legal regime for Internet distribution of copyright protected works may be introduced.
To date, negotiations have been held behind closed doors and publicly-available information is scant, with the exception of an ACTA discussion document leaked online.
In response to a call for submissions from the Ministry of Economic Development, InternetNZ filed a submission in July that expressed a range of concerns the Society has with Internetrelated aspects understood to be under consideration.
For example, ACTA may see the introduction of procedures enabling rights holders to expeditiously obtain information from ISPs identifying alleged infringers, and could also introduce remedies against circumvention of technological protection measures.
InternetNZ Executive Director Keith Davidson questions the need for New Zealand to be discussing Internet provisions as part of ACTA.
“We already have legislation - the Copyright (New Technologies) Amendment Act 2008 - that covers off the illegal distribution of digital sound and video recordings via the Internet. The Act also deals with circumvention of technological prevention measures and with repeat digital copyright infringers.
“Further, the Act has only recently been passed, with many of its newly-amended and introduced provisions yet to take root and be fully tested,” he says.
InternetNZ believes that the proposed ACTA Internet distribution and information technology provisions, if implemented, will do little to strengthen New Zealand’s existing measures against digital copyright infringement.
The Society is also concerned that they may coincidentally further restrict what should be the legitimate use of digital content by New Zealanders.
“We strongly urge the Government to adopt a wait-and-see approach with respect to the effectiveness of New Zealand’s amended Copyright Act before committing to sweeping multilateral digital copyright enforcement measures as part of ACTA,” says Davidson.
It looks like people are always complaining about Vodafone's customer services (ref 1, 2, 3). I have experience their "customer service" myself before porting my number out to Telecom.
The most common issue seems to be customer services people promising to fix things and not doing it. Or promising to call back and not doing it. Or people sending e-mails to Vodafone and no receiving a reply.
Every week I receive one or another email from someone trying to contact Vodafone to solve account problems. Why they contact Geekzone instead of Vodafone is something else to discuss - blame "browse by Google" - but I read some interesting stories, mostly people complaining about requests to the customer services not being actioned.
It seems the main problem is "not doing it". Well, "not doing it" doesn't cut, specially now that Vodafone is charging prepay customer $1 per call to their help desk when a human being is involved (and don't worry, you don't count - it's the human being on the other side of the line).
Of course problems happens with other operators and Internet providers - actually it happens so much that an industry body was created to help resolve problems that are not solved.
The Telecommunications Dispute Resolution (TDR) is here to help. There are rules you must follow. Before going and filling a complaint you should read How the Process Works and How to Make a Complaint.
The TDR issues a quarterly report of its activities. In its second report you find that Billing and Credit are 45% of the complaints, with Service/Product Deliver coming in second with 31%. Customer Services comes in third with 11% and Network Performance is fhourth with 8%.
Perhaps after you lodge a formal complaint Vodafone and others will fix their customer services?
More information here and here.
If you live in the Ponsonby area (Auckland), check this post on Geekzone with instructions and more information (including map to see if you qualify).
Traffic over this will be charged on a $1 per MB rate. Check all Vodafone mobile broadband plans here.
Vodafone makes a few different APNs available for mobile data connection. The "optimised experience" (i.e. compressed) APN is only automatically activated if you are in GPRS coverage.
If you want to always use the "optimised experience" then you might want to configure your device to use the "opt.vodafone.net.nz" APN.
More bang for your buck.
Here's a bit about this event:
IBM Forum 2008 focuses on Sustainable Innovation, starting with the keynote, Ray Avery, a kiwi scientist and entrepreneur; founder CEO of Medicine Mondiale. Ray is developing sustainable products and technologies for world markets, such as his latest invention “Proteinforte”. Ray will be talking about global opportunities for high tech innovation in healthcare, education and infrastructure.
Also on the agenda, Edward Orange, Director of Lotus Software of IBM Asia Pacific, will be talking about Web 2.0 and how it can be leveraged by enterprises of all sizes to help revolutionise the way they conduct business, help employees collaborate more effectively and enhance their client outreach.
The agenda also features a session on 'Co-Web: re-mixing audio and video collaboration in the next generation of the Internet’ and ‘Demystifying SOA - driving business agility with service orientated business applications’, as well as insights into the latest advances in strategy and technology; customer stories and interactive demonstrations.
The full day event is happening in Wellington (11th August, Michael Fowler Centre), Auckland (14th August, Hyatt Hotel) and Christchurch (19th August, Convention Centre).
Registrations are open now.
We also know that because of its current APN configuration it will only have voice and SMS on prepay. The current APN configured in the iPhone is not "visible" to prepay accounts.
But there's a very legal way around this. You can change the configuration on your iPhone by visiting UnlockIt - APN changer for iPhone.
The author LennonNZ has posted some UnlockIt statistics in our forums.
So many people benefited from it, and so little was paid back. I recommend you make a donation if you use the site to "unlock" your Vodafone iPhone.
The idea is simple: people can post their questions in the thread, and after a week I will be forwarding these to get his answers. I will then post the answers on Geekzone.
We have done this before with other major telcos in New Zealand - check the answers for Orcon, TelstraClear, and WorldxChange.
Thanks to the Telecom folks who helped us get there!
When there are so many "free" things on the web, one has to wonder how companies can keep their products up and running (or even if they can manage to get out of beta).
Some companies just don't. They close the service and tell the customers to get out of here:
Personal Media: Bluestring, Xdrive and AOL Pictures will be sunset. These consumer storage products haven't gained sufficient traction in the marketplace or the monetization levels necessary to offset the high cost of their operation. We have found that building media management applications within the context of a social experience is a more rapid and effective way to grow the business. For example, today the Bebo audience is uploading over three million photos per day. To effectively grow the XDrive online storage business we would need to focus on subscription revenues vs. monetizing through advertising revenue, and this business model is not in strategic alignment with our company's goals. We are exploring plans to migrate our users assets to ensure the best possible transition experience.
This is part of the memo AOL sent out to staff explaning the end of some of their services - including Xdrive an on-line storage service that offered 5 GB of storage free to anyone.
There's a reason why people buy external drives for home or buy Windows Home Server or NAS boxes. First broadband speed sucks around the world. Then the services don't work as expected or not as easily (Xdrive is only one that I know that could be mounted as a drive on your OS so you could just copy things from and to instead of having to open a browser window). And even so it was very unstable.
Which leads me to the next one: the on-line service businesses seem to be quite unreliable - unless they are a subscription service with a SLA, not a freebie. But even so sith happens.
When there are lots of free things, some won't last long.
Interesting. But I immediately got a SMS back from Telecom saying "thanks, we debited your account for $4.50".
Bummer. So instead I decided to use a credit card. Again I got an error message:
Hmmm. It looks like the machine may be out of paper, but the developer for this company decided to stupidly save some bytes instead of providing a meaningful message - and a transaction rollback.
So I walk to the next machine, pay and display the ticket in the windshield.
But I wouldn't be short of $9 today, right? I called the Wellington City Council, explained what happened, and was assured someone would call me back to arrange the refund.
You guessed right. No one ever called me back.
Like so many other New Zealand businesses, getting you off the phone is what they want to do. The Wellington City Council is quick to slap a fine on your car if you are over five minutes in the parking lot, but they don't want to move a finger to refund you money that they took without providing the service.
By the way I am looking at my credit card statement. This was on 17 June. More than enough time for the Wellington City Council to come back to me.
End of rant of the day.