I am doing what I think is probably a first in New Zealand (please point us to other sources in the comments below if they exist) by publishing page load speed for Geekzone, as reported by Google Analytics.
I'm doing this because I started thinking of web experience in general, after reading a couple of discussions on Geekzone ("Vodafone improved browsing while TelstraClear DSL comes in last of top 5" and "More misleading consumer ads?"), both based on TrueNet's reports.
TrueNet works by distributing routers to volunteers that will "host" these boxes at home and office. These TrueNet routers will from time to time test the broadband service and report back for data consolidation. I believe it's a great service, and we have one of these routers here at home - if you want to volunteer contact them.
Now, back to Geekzone and New Zealand numbers. I try to work hard in giving our users maximum page load speed. We do this through lots of different techniques. This includes web page optimisation, CDN, database optimisation, and more. We obviously follow those numbers very closely, through different tools. One of them is Google Analytics.
In this post, covering the period from 20th October 2011 through 20th November 2011 you will see web page load times for New Zealand regions, New Zealand ISPs and even a comparison with other countries. We had about 835,000 page views (New Zealand only) over this period, and Google used 51,985 samples to give me the numbers below.
Again, these numbers are for Geekzone only. We currently have our server colocated with Datacom in Auckland, where 75% of our New Zealand traffic originates from. Also note all numbers are sorted in descending order of speed.
What is the average web page load time distribution in New Zealand?
Which region is slowest? (lower Avg. Page Load Time is better)
Which city is slowest? (lower Avg. Page Load Time is better)
Which ISP is slowest? (lower Time is better)
Note that in the ISP table I am only showing numbers for those domains I know are associated with an ISP. Private domains are not listed. If you know of a domain associated with an ISP that is not here, please let me know and I will try adding it later.
How does New Zealand compare with other countries?
Obviously the majority of our samples will be New Zealand based, but here is a cut of the fastest (the ten fastest, followed by some select countries: Australia, France, United States, United Kingdom, Germany). Again these are sample size, not total page views.
I hope this will be a good reference for other content providers, and perhaps some might even be encouraged to post numbers so we can compare.
UPDATE: Just to make clear, these times are web page load time. This includes all resources in a Geekzone web page, including the html itself, CSS, images, scripts. These scripts include Google Analytics, Google DFP.
It looks like we will see Telecom New Zealand trying to introduce SIM lock in New Zealand again, through its yet to be launched "skinny" mobile brand - after Vodafone's failed attempt back in 2008. The information comes courtesy of Google cache:
Thanks to manhinli for finding this gem...
Hot off the... designer's bench? Unisys Security Index has released an infographic showing the costs of cyber crime. The full image is 4MB and you can download by clicking the small version below:
In the last couple of days I've noticed a few people asking why their new second hand mobile phones (oxymoron not intended) is not working on Vodafone.
Here is a tip if you are buying second hand phone from auction sites (or from a "friend of a friend"): if the seller says "it works on 2degrees but won't work on Vodafone" then you know it's either lost or stolen.
Here is why: New Zealand mobile operators do not lock mobile phones sold in the country. If a handset works on 2degrees it should work just fine on Vodafone. However Vodafone does have (and share with Telecom) a database of blacklisted IMEI (the phone's unique identification). This information is not currently shared with 2degrees. An IMEI is blacklisted when the owner reports it stolen or lost.
If you see someone selling a New Zealand sourced mobile phone that works on 2degrees but doesn't work on Vodafone, stay clear.
This blog post about dirty words is brilliant. It's about passion. It is also true all the way. When I talk to people after they leave the stage, that's when I get the true story.
And yes, I swear, on Twitter.
Today I attended the morning sessions of the Voice Leadership Forum here in Wellington. You see, I am one that believes most help desk/customer services provide an awful experience. I would put the IRD and American Express in the "ok, these are not bad" basket.
Anyway, the main reason I decided to accept the invite was to see what companies are doing to overcome this problem. And the forum was a good place to see the other side.
I found out about the IRD experience with speech recognition, voice print identification and queue management. This was a big surprise. I knew about their experience with speech recognition, but voice print identification? Wow, that's cool, and it seems to work. The IRD wants (and here is a big ask) to have 800,000 customers (that's us, New Zealand citizens and residents) enrolled in the program. Forget about "what's date of birth, your mother's maiden name, address, last known dog's name" security questions.
I also heard from BNZ, the Newcastle Permanent Building Society, and TelstraClear.
TelstraClear was one of the main sponsors, with Salmat. And interestingly enough, while most of its customers I have talked to dread calling their call centre, the company is still one of the big providers of knowledge in this area - it seems almost every company in the forum had interacted with TelstraClear being a provider in this area. The presentation (just before lunch and therefore short of some details), gave the audience an idea of a framework to identify problems in call centres, as well as the stages where each company can be positioned when it comes to the deployment of solutions, technical or otherwise.
I wonder though (and I didn't want to ask this in the forum), in which stage TelstraClear see themselves?
After a couple of years where Vodafone New Zealand was the only official mobile operator carrying the Apple iPhone handset around here, Telecom New Zealand is now preparing to start selling the smartphone as well.
This comes after a week of speculation - from new configuration settings present on iOS 5, to a web page with a link to an iPhone page that soon disappeared earlier this week. The confirmation came soon after, and today I received this:
Who's going to be Telecom's first?
From 12:01 AM on Friday, November 11, our customers will be able to purchase the iPhone 4S from our Telecom concept stores in central Auckland (167 Victoria St West) and central Wellington (42 Willis St).
We'll also be open at that time in Christchurch (Moorhouse Ave) and Dunedin (101 George Street). The iPhone 4S, iPhone 4 and iPhone 3GS will be available from all our other stores from 9:00 AM that day.
If you're one of the dedicated who plan to buy at 12:01, we've got a few things planned to make your wait as cosy as possible. Each store will have entertainment, food and drinks - free for those who register on the day, at the store to buy an iPhone.
In central Auckland (167 Victoria St West) we're holding a pre-launch event for customers who are purchasing an iPhone with live entertainment by People of Paris and Josh Leys, food and drink, and special guest Dan Carter who will help entertain customers in the lead up to midnight. Dan will hand over the very first iPhone purchased from Telecom to the lucky customer!
Excited? Registrations begin from 6pm and entertainment starts at 7pm. Head to the Telecom Building, Central Auckland (167 Victoria St West), L2 Conference Centre.
For more information on pricing and plans for iPhone on Telecom XT visit www.telecom.co.nz/iPhone
It looks like they want to make a splash. And the prices are not too bad:
Are you getting one? From Telecom New Zealand, Vodafone New Zealand, parallel imported or directly from Apple?
It's funny when someone with complete lack of understanding of how technology works goes around saying these things. It's not funny when it's someone in a government position.
Here is an example of how messed up things are with browsers. We all complain about Flash, from sometimes being resource angry, to having lots of vulnerabilities.
A lot of people also keep saying how great Google Chrome is. And Google Chrome comes with its own built-in Flash platform, something we can't update independently if a new Flash version is released.
Today when I went to the Xero login page it says "You do not have a current version of Flash installed. We highly recommend that you update to the latest version of Flash before using Xero." And since I am using latest and greatest Google Chrome, I have no way to update it.
This is another example of the mess created by having browsers incorporating third party platforms directly. Developers that want to make sure users have the benefits of the latest developments keep checking browser version ("hey you, stop using Internet Explorer 6") and platform versions ("hey you stop using this old Flash version" or "hey you, stop using the Java Runtime and upgrade it or risk being delivered something that will mess your computer).
The fastest browsers move to HTML5 and leave this behind the better. Also, Xero will need to update their code to make sure you are using the latest Chrome, not the latest Flash.
I'm will be in Singapore 17 - 21 October to attend a HP event on Converged Infrastructure in APAC. Will post updated information in my "unofficial" discoveringhp.com blog while there.
As usual, full disclosure: travel and accommodation expenses being paid by HP.